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Delivery & Returns

 

Delivery Costs

For delivery within mainland UK (excl. Scottish Highlands), the following prices apply:

  • Total spend under £25 - delivery is £3.99
  • Total spend over £25 - delivery is free

If you live outside of mainland UK, delivery will cost more – please contact us for a quote

Delivery Timescales: -As each product is handmade to order, please allow the stated production time, on the product page, to receive your item/s.  The production time gives you an indication of the maximum time it could take, however we are usually well within this time frame.

If you do need an order urgently please contact us

We use Royal mail 2nd class, 1st class, signed for service and specialist couriers.  This could mean that someone may need to be present to sign and collect the products. It is the sole responsibility of the customer to ensure that someone is available to take delivery and Emma Jayne Handmade cannot be held responsible for any late, lost or unforseable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

Delivery Costs: Overseas: (Please contact us)

Europe - £20
USA/Canada - £30
Australia / New Zealand - £40.00
Rest of the World - £50.00

Please note that Emma Jayne Handmade does not charge customs duties on international shipments outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Emma Jayne Handmade. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us.

If customs fees are payable, and you refuse to pay them, your order will be returned to us and we will be charged the customs fees plus return shipping costs. In such a case we will deduct any charges incurred, customs fees and shipping costs before a refund is issued.

Returns

Standard Designs:

Emma Jayne Handmade is happy to offer an exchange or refund of the purchase price of any design you buy should you feel it is unsuitable. Simply return the design and any documentation in its original condition within 30 days of receipt. Packaging and delivery costs are non-refundable. For your protection, when returning products, Emma Jayne Handmade recommends that you use a recorded-delivery service. Please note that the customer is responsible for the costs of returning the items to Emma Jayne Handmade.

Personalised Designs:

We regret that we cannot offer refunds for bespoke designs.